Helpful Information

Yes, we are in-network with Aetna, Cigna, Medicaid Direct, Medicaid Managed Care Groups (Healthy Blue, UHC Community, Wellcare, AmeriHealth Cartis, Carolina, Complete, Alliance, Vaya, Trillium, Partners). We are not in network with Tricare, but we are a certified provider and can submit claims to Tricare.

Yes, we offer superbills for speech therapy.

We understand your time is valuable, and participation is crucial to achieving the goals set forth between you and your child's therapist. In most cases, third-party insurers require documentation of progress in order to maintain eligibility in the therapy program. Our goal is to provide high-quality therapeutic services, helping your child exceed expectations. This is only possible if every effort is made to attend scheduled appointments.

Appointment Cancellations:
If an event negatively affects your ability to attend a standing appointment, please notify the primary therapist as soon as possible, preferably within 24 hours. If you are unable to meet the 24-hour notice, we still ask you to respectfully inform the therapist via phone of a missed appointment at least 2 hours prior to the scheduled time.

We ask that you make a collaborative effort to reschedule any missed appointments to strengthen the continuity of rehabilitation services within 2 weeks of the original missed date of service. Families with private insurance will be charged a $40 no-show fee for any appointment canceled with less than two hours’ notice. This policy helps ensure that valuable appointment slots are not left unfilled, allowing us to serve as many children as possible.

Attendance Policy for Medicaid Patients:
For Medicaid patients, adherence to appointment schedules is critical in ensuring equitable access to care. Any no-show/no-call appointment with less than two hours’ notice may result in immediate discharge from services at Highland Horizon Therapy. We recognize that unexpected situations arise and encourage families to communicate with us as soon as possible if they need to reschedule.

Appointments must be cancelled 24 hours prior to the start of the appointment time, or this will be counted as a NO SHOW. We understand illnesses can occur unexpectedly and respectfully ask that you notify us as soon as possible. Missed appointments must be made up within two weeks of the missed session.

No-Show / Missed Appointments:
For appointments that are missed without notification, the following policy applies: after TWO missed appointments without prior notice, the client will be removed from the permanent schedule, placed on a flex schedule, and may be eligible for discharge from the program due to non-adherence and poor compliance.

You will be billed a the time of service.

We accept all major credit cards and HSA/FSA cards.

At your home or your child’s daycare in the Zebulon and Wendell area

In most cases, an evaluation must be completed prior to beginning therapy. An outside evaluation may be taken on a case-by-case basis if it has been completed no more than 3 months prior to starting therapy.

You do not need a referral from your pediatrician or another provider. A prescription for speech therapy is required. This is something that we will talk care of.

We work with pediatrics from 0-21 years old.

We work with children with or without a diagnosis. Diagnoses we often see are Autism, Down syndrome, ADD/ADHD, traumatic brain injuries, developmental delays, and intellectual disabilities.

We will complete evaluations based on the area(s) of concern. An evaluation will provide us with information to help determine if therapy is needed.

The length of treatment varies based on each child. Typically, we write treatment plans for 6 months at a time.

Recommendations are typically 1x or 2x a week. Sessions are 30 minutes long.